**Exchange Policy for Sweetheart Boutique**

At Sweetheart Boutique, we strive to ensure that you are completely satisfied with your purchase. To provide clarity and transparency, we have outlined our exchange policy below:

**1. Eligibility for Exchanges:**
   - We accept exchanges within 7 days from the date of purchase.
   - Items must be in their original, unworn condition with all tags and packaging intact.
   - Due to hygiene considerations, panties and hosiery cannot be exchanged.

**2. How to Initiate an Exchange:**
   - Contact Sweetheart Boutique at hello@sweetheartboutiquejax.com to initiate the exchange process.
   - Provide your order number/receipt information and the details of the item you wish to exchange.

**3. Exchange Options:**
   - We offer exchanges for store credit.
   - If you wish to exchange for an item of higher value, the price difference will be charged accordingly.

**4. In-Store Exchanges:**
   - For items purchased in-store, exchanges can be processed at the physical store where the purchase was made.
   - Ensure you have your original receipt with you.

**5. Return Shipping:**
   - Customers are responsible for the cost of return shipping unless the exchange is due to an error on our part or a defective item.
   - We recommend using a trackable shipping method to ensure the return is received promptly.

**6. Defective or Incorrect Items:**
   - In the rare event that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

**7. Exchange Processing Time:**
   - Once your exchange is received and inspected, we will process the replacement item within 2 business days.

**8. Final Sale Items:**
   - Sale items are considered final sale and are not eligible for exchange unless they are defective or incorrect.

**9. Gift Exchanges:**
   - If you received an item as a gift and would like to exchange it, please contact us at hello@sweetheartboutiquejax.com / (904)537-3504 for assistance.

**10. Additional Notes:**
   - We reserve the right to refuse exchanges that do not meet the eligibility criteria outlined in this policy.
   - Our exchange policy is subject to change without notice, and the terms in place at the time of the exchange will apply.

If you have any questions or concerns regarding our exchange policy, please feel free to reach out to our team. Thank you for choosing Sweetheart Boutique, and we appreciate your trust in us.